Privacy Policy

This Privacy Policy explains how Poker Pier Toowoomba collects, uses, discloses, and protects personal information when you visit our website, use our services, or interact with our venue at 153 Margaret Street, Toowoomba City QLD 4350. The policy applies to all personal information collected through the website, in person at the venue, or via other communication channels, including email at [email protected] and phone at +61 9 5071 6443.

We are committed to protecting your privacy in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). By using our website or providing personal information to us, you consent to the practices described in this policy. If you do not agree with this policy, please do not use our website or provide personal information.

We may collect the following categories of personal information:

• Contact information: name, email address, phone number, postal address.
• Booking and reservation details: date, time, number of guests, special requests for our poker room, card lounge, or restaurant.
• Transaction information: payment details for restaurant or event bookings, processed securely.
• Technical information: IP address, browser type, device information, pages visited, and referring URLs when you use our website.
• Communication records: any correspondence you send to us, including emails and messages through our contact form.

We do not intentionally collect sensitive information such as health, racial or ethnic origin, political opinions, religious beliefs, or biometric data unless required by law or with your explicit consent. If you provide sensitive information voluntarily, such as dietary requirements for restaurant bookings, we will treat it with additional care.

We collect personal information through various means, including:

• Directly from you when you make a booking, fill out a form, or contact us by phone, email, or in person at the venue.
• Automatically through cookies and similar technologies when you browse our website.
• From third parties, such as booking platforms or social media, if you interact with us through those channels.

We use personal information for the following purposes:

• To process and manage bookings for our poker room, card lounge, and restaurant.
• To respond to your enquiries and provide customer support.
• To send you important information about your bookings or changes to our services.
• To improve our website and services based on usage patterns.
• To comply with legal and regulatory obligations.

If you have opted in, we may send you promotional communications about our poker nights, private poker events, or restaurant offerings. You can opt out at any time by contacting us or using the unsubscribe link in our emails.

We may disclose personal information to:

• Service providers who assist us in operating our website, processing payments, or managing bookings, such as payment processors and IT support.
• Professional advisers such as lawyers, accountants, or insurers where necessary.
• Government or regulatory authorities if required by law.

We do not typically disclose personal information to overseas recipients. If we do, we will take reasonable steps to ensure that the recipient complies with the APPs or equivalent privacy laws.

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These measures include:

• Secure socket layer (SSL) encryption for data transmitted through our website.
• Access to personal information restricted to authorised personnel only.
• Regular review of our security practices to ensure they remain effective.

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

Our website uses cookies and similar technologies to enhance your browsing experience and analyse site traffic. These include:

• Essential cookies: necessary for the website to function properly.
• Analytics cookies: help us understand how visitors interact with the site, such as page views and time on site.

You can control cookies through your browser settings; however, disabling essential cookies may affect site functionality. We may use third-party analytics services such as Google Analytics that collect information about your use of the website. These services may use cookies to track your interactions.

You have the right to request access to the personal information we hold about you and to ask for corrections if it is inaccurate, incomplete, or out-of-date. To make a request, contact us using the details provided in the Contact section below. We will respond to your request within a reasonable timeframe, usually within 30 days.

You can opt out of receiving marketing communications at any time by contacting us or using the unsubscribe link in our emails.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on this page, and we will indicate the effective date at the top of the policy. Material changes will be communicated through a notice on our website or by email where appropriate.

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us: